Make an Informed Investment
Choosing SolidWorks is a major decision that impacts engineering workflows, collaboration, and long-term product development costs. But the value you receive depends greatly on whom you buy it from. Before signing a contract, take time to ask your reseller the right questions. These conversations ensure you receive proper support, relevant features, and a purchase tailored to your business—not just a generic sales package.
1. What Type of License Best Fits Our Workflow?
Your reseller should understand your business—not just sell software. Ask whether you need Standard, Professional, or Premium. A competent reseller will assess how your team designs, whether simulation is required, and if remote collaboration is essential. If collaboration matters, verify whether SolidWorks Cloud is part of the recommended setup, as cloud access dramatically improves version control and multi-location teamwork.
2. What Support and Response Time Can We Expect?
When issues arise, delays cost money. Ask resellers about availability, channels of support, and escalation procedures. You should know:
- How fast technical issues are addressed
- Whether support is local or outsourced
- If assistance includes troubleshooting, installation, and workflow guidance
3. Do You Offer Training for Our Team?
Software is only valuable when people know how to use it. Confirm whether the reseller provides structured training such as a SolidWorks course, certification pathways, beginner onboarding, and advanced skill development. Proper training prevents miscommunication, poor modeling habits, and delay-causing errors.
4. Are Future Upgrades and Scaling Options Available?
Your needs may evolve. Ask whether licenses can be upgraded later, whether cloud access can be added, and how easily new users can join your system. A flexible reseller ensures your tools grow with your business.
5. How Does License Management Work for Remote or Mixed Teams?
If your workflow includes vendors, subcontractors, or remote engineers, ensure your reseller explains how cloud-based workflows can support them. The reseller should guide you on how SolidWorks Cloud enables secure sharing and version control without scattered local files.
Choose a Partner, Not Just a Provider
The right reseller supports you beyond purchase—through support, training, and strategic planning. By asking these questions, you ensure your investment leads to productivity gains, faster workflows, and long-term engineering success.